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Project Manager
NEENAH WI 54956
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89761958

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Rose International INC

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  4 Views, 0 Applications  
 
Project Manager
Position Title: Project Manager



Position Number: 284901



Location: Neenah, WI



Desired Skill Set:


Project Management, Service Level Management



Position Description:


**C2C and STEM-OPT are not available**

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Project Manager

Location NEENAH, WI

Duration: 3 Years


Customer Advocacy

o Advocates for the customer within Client.

o Proactively engages on challenges, develops service action plans, and implements changes that improve the customer's experience

o Oversee escalated issues through to resolution.

o Develops Strategic Relationship & offers Recommendations to achieve Customer's business goals in conjunction with sales teams.

o Promotes eAdoption tools and processes.

o Maintains Client Profiles in various systems.



Stewardship

o Customer/Network Performance Results, as applicable (example may include, but not limited to):

o Executive/Consultative

o Operational/Performance Reporting (Provisioning, Maintenance, Billing, Contract Summary, Spend, Usage & Subscriber Summary, Customer Service Guide, as applicable)



Service Assurance (Maintenance/Repair)

o Critical Escalation Support

o Planned Maintenance notification, as applicable

o Reason For Outage/Root Cause Analysis delivery upon customer request.



Service Delivery (Ordering/Provisioning)

o Critical Escalation Support



In addition, The Service Executive will

o deliver support to the Customer for provisioning, maintenance, billing, and stewardship support commencing on the Addendum Effective Date and for the duration of the contract.

o provide a single point of contact for Customer for specific operation questions and oversight to change activity.

o provide proactive scheduled stewardship, drive Customer adoption and integration of network management tools, support inquiries regarding provisioning, billing and maintenance, and escalate issues and involve appropriate resources as needed.

o additionally, the Service Executive will provide:

(1) oversight of the Service Delivery Management process and Work in Progress (WIP) reports for pending orders and facilitating a weekly WIP review with client,

(2) monthly capacity management reports for AVPN embedded base, and,

(3) monthly mobility usage exception review and reporting and perform some pre-sales activities."



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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.


Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)






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